Service Engineering offers a systemic insight into the service design and engineering. Topics like service design, product design and service engineering as well as business planning and service quality will be discussed in the lecture and deepened in mini projects. Within the mini project, you will form small project teams to use your obtained knowledge in case studies. After completing the course, all participants will be able to analyze systems and to specify customer needs. Furthermore, you will be familiar with performing team-based design processes and validating resulting designs empirically.The practical examples will be conducted together with company representatives.